Industry Report

This research from Forrester explains how organizations in the private and public sectors must evolve from solely using existing physical- and document-based identities to using digital identities that can support the digital delivery of services to consumers. According to Forrester without trust, digital identity initiatives will fail. Analysis in this report examines three use cases:

• Customer-To-Service-Provider Engenders Customer Trust
• Service-Provider-To-Customer Flow Keeps Fraud And Costs Low
• Customer/SP To Asset Trust Bridges Physical And Digital Worlds