E-Commerce sales are breaking records in 2020, and online shopping behaviors continue to evolve during the COVID-19 pandemic. As the e-commerce sector experiences spikes in expedited shipping, expensive orders, and gift shipping, manual review teams are responsible for reviewing a higher volume of “flagged” online transactions than ever before.
Manual review can be a thorny, time consuming process. Reviewers must prevent fraudulent transactions and chargeback claims by comparing delivery addresses to billing addresses and identifying the red flags of identity fraud. They also need to quickly approve legitimate transactions and prevent false positives from damaging the merchant’s reputation and bottom line.
With over 3 billion online identities cross-referenced from 25 billion identity records, Pipl helps review teams resolve cases with increased speed and confidence. By inputting one element of a customer’s identity into Pipl SEARCH, reviewers can instantly view a robust online identity including personal, professional, and social information.
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