Gain Better Data for Reducing Chargebacks and Other Forms of Friendly Fraud

Chargeback fraud has been around awhile, but the pandemic spawned a significant increase in the volume and types of chargeback fraud. Losses are projected to total $7.9billion in 2021. For retailers, fraud by legitimate cardholders greatly increases business costs. They not only lose the value of stolen goods, they pay more in order fulfillment, shipping, payment processing, and chargeback fees.