Pipl Trust Terms of Service

Thank you for your interest in our Pipl Trust Service. Since the Terms of Service is a legal document, we could not avoid some of the language being “legalese,” but we tried to make it as friendly and easily readable as possible.

By creating a user account, signing a written document incorporating these Terms of Service ("TOS"), or otherwise by using Pipl Trust Service as described below (the "Service") Customer agrees to be bound by these TOS. 

If your agreement to this TOS is on behalf of a company or other legal entity, you represent that you have the legal authority to bind the legal entity to this TOS, in which case “Customer”, “You” or “Your” shall mean such entity, and reference(s) herein to “Pipl” shall mean, Pipl, Inc. If you do not have such authority, or if Customer does not agree with the terms and conditions of this TOS, Customer should not create an account, and Customer may not use the Service or any Service-related materials.

Pipl reserves the right to change these TOS from time to time. Customer should review the TOS regularly. The changes will become effective seven (7) days after they are posted, except if the changes apply to new functionality, in which case they will be effective immediately. If you continue to have an active account, You will be deemed to have accepted the modifications.

If you are required to comply with the EU GDPR, please click here to review the Data Protection Addendum. If you have any questions regarding GDPR compliance or the Data Protection Addendum please contact us at privacy@pipl.com. 

For U.S. Customers, these TOS contain a class action waiver clause in section 9.3 below, which are applicable to all U.S. Customers.

1. SERVICE AND FEES

1.1 Description of Service.   The Service is designed to assist in making informed trust & safety decisions. It consists of trust scores and signals provided via an application programming interface (“API”), software development kit (“SDK”), graphic application for human decisions (“Insights”), automated decision engine, management dashboards and other components that may become available from time to time depending on Your plan. Service components come in the form of either: (i) a manually operated or otherwise non-automated, human facing application (“Human Tools”), or (ii) an application programming interface or other automated, non-manual tools that may use unique access keys provided by Pipl now or in the future (“Automation Tools”) (Human Tools & Automation Tools individually and collectively, the “Service”). 

1.2 Modifications; Version Upgrades.   As Pipl is constantly innovating in order to provide the best possible Service, Pipl reserves the right to make changes to its algorithms, machine learning models, scores and other output in a way that will not require new integration by the Customer in order to use the Service. Any changes to the basic format of the Service request or response that requires Customer to perform new integration work will be done in a version upgrade. If Pipl plans to cease providing an older version of the Service following a version upgrade, it will notify Customer of such intention, at least 6 months in advance, via the email Customer provided in Customer’s account information.

1.3 Intellectual Property.   All text, graphics, algorithm(s), machine learning models, scores, interfaces, photographs, audio, video, sounds, images, artwork, computer code (including html code), databases, programs, software, products, information, and documentation as well as the design, structure, selection, coordination, expression, “look and feel,” and arrangement of any content contained on or available through the Service, unless otherwise expressly indicated in writing, are owned, controlled, and licensed exclusively by Pipl and/or its suppliers and are protected by United States and foreign laws including, but not limited to, United States copyright, trade secret, patent, and trademark law, as well as other state, national, and international laws and regulations. Except as expressly provided in this TOS, Pipl does not grant any express or implied intellectual property or proprietary right to Customer or any other person. All rights not expressly granted to Customer are reserved by Pipl.  The information provided in the Human Tools is, in some cases, the copyrighted and/or trademarked work of the creator/licensor while the rights to the structuring, matching, scoring and linking of the results, as well as any other rights owned by Pipl are reserved by Pipl. For the sake of clarity, the information provided by the Service shall in no event become Customer property, and Customer shall not use it in any way other than for making trust & safety decisions. All trademarks, service marks, trade names, logos, and any other proprietary designations of Pipl used herein, are trademarks or registered trademarks of Pipl. Any other trademarks, service marks, trade names, logos and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

1.4 Fees. Customer agrees to pay Pipl the fees published on the Pipl Trust pricing page as applicable to Customer’s selected subscription or usage.  Pipl reserves the right, in its sole discretion, to change the pricing or fee structure for use of or access to some or all of the Service. If Pipl decides to change the pricing or fee structure, such changes will (a) not affect any active subscription period Customer already paid for or services Customer already used, and (b) be disclosed to Customer prior to Customer’s subscription renewal or usage billing period. If Customer is subscribed to a plan with a monthly minimum, Customer will pay at least the minimum amount regardless of Customer’s monthly usage. All fees charged by Pipl exclude any taxes, duties, tariffs or other similar charges, and Customer agrees to pay any and all of the foregoing related to the Service Customer receives from Pipl (excluding taxes based on Pipl’s net income), and as further described in Section 1.6 below.

1.5 Payment of Fees. Subscription fees should be paid immediately at purchase and on renewal dates (or within 30 days from the issuance of an invoice if Customer is approved to pay by means other than credit card). Late payments will be subject to a 1.5% per month late fee (or the maximum amount allowed by applicable law, if less). If Customer did not pay on time and Customer’s account was placed for collection with a third-party, Customer agrees to pay a collections fee in the amount of the greater of two hundred dollars ($200.00) or twenty five percent (25%) of the amount placed for collection to compensate Pipl for the administrative expenses of managing collection through a third party. 

1.6 Taxes.  Unless Customer provides Pipl with a direct pay or exemption certificate, Customer is responsible for any applicable sales, use, property or other taxes and customs duties imposed by a governmental authority arising from Customer’s use of the Service.  Taxes will be invoiced on the same invoices as the Service that are subject to the tax. Such invoices will separately state any fees that are subject to taxation and separately identify the tax jurisdiction and the amount of taxes owed in such jurisdiction. Pipl recommends that you verify the existence of any additional fees or taxes you may be charged by third parties in connection with the purchase of the Service or in connection with the renewal thereof (such as international transaction fees, currency exchange fees, or fees due to banks or credit card companies). Pipl is not responsible for any such additional fees or costs.

1.7 Inflation. Notwithstanding anything else in the TOS, Pipl reserves the right to increase rates due to inflation, at the cumulative rate of increase since the effective date of your agreement, as measured by the Consumer Price Index (CPI) of the United States Bureau of Labor Statistics.

2. USAGE

2.1 Use of the Service. Subject to payment of fees and other restrictions herein, Pipl grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access the Service. Customer may only use the Service for making trust and safety decisions or any other use that was approved in writing by Pipl. Customer further agrees that Customer is solely responsible for all actions attributed to Customer’s Service key or login information, and the subsequent use of Pipl’s Service.

2.1.1 Automation Tools. Customer agrees not to share Customer’s Service key with any third party. In addition, Customer agrees not to, and not to permit a third party to: (i) sublicense, distribute, re-transmit, loan, lease, sell or otherwise make available the Services or the information provided by the Service; (ii) provide the Service or the information provided by the Service to any third parties on a service bureau, time sharing or similar basis; (iii) decompile, disassemble, reverse engineer or otherwise attempt to discover the source code of the Service; (iv) modify, alter or adapt the Service or the information provided by the Service for other uses; or (v) or use the Service for automated decision making where not permissible by applicable law.

2.1.2 Human Tools. Customer agrees not to, and not to permit a third party to: (vi) collect content or information in an automated manner; or (vii) use the Service by more than a single person per user account; nor share Customer’s login information with any third party or between different users within Customer’s organization.

2.2 Query Records.  A Query Record(s) consists of a submission/request by Customer, a response by the Service, and where applicable any performance or decision data provided to Pipl. Pipl retains Query Records for technical monitoring, usage metrics, product/service analytics, manner of usage, metadata, service quality improvements, troubleshooting, billing purposes and for presentation of Customer’s usage log in the Service. Pipl shall: (a) not use the information in the Query Record for any purpose other than those mentioned above; and (b) shall maintain appropriate administrative, technical and physical security measures to protect this information against unauthorized access or disclosure. Alternatively, Customer shall have the option to disable retention of Query Records within the Service management dashboard, in which case no personally identifiable information submitted to the Service shall be retained; however Customer acknowledges that disabling retention disables other Service functions such as usage log and may hinder Pipl’s ability to provide troubleshooting & support. Notwithstanding the foregoing or anything else in these TOS, non-personally identifiable information may still be retained for technical monitoring, usage metrics, product/service analytics, manner of usage, metadata, service quality improvements, troubleshooting, billing purposes and/or other purposes necessary to provide the Services. For more information, visit Pipl’s Privacy Center: https://pipl.com/privacy-center. 

2.3 Appropriate Conduct.   Customer agrees that it is responsible for Customer’s own conduct and content while using the Service and for any consequences thereof. Customer’s use of the Service must be in accordance with the documentation and the TOS.

2.4 Prohibited Uses.   By accessing, browsing, or using the Service or any information provided through the Service, Customer agrees to the following restrictions:

2.4.1 Customer will not use the Service or any of the information acquired through the Service in a manner contrary to or in violation of any applicable international, national, federal, state, or local law, rule, or regulation having the force of law.

2.4.2 Customer represents and warrants that its use of the Service does not and will not infringe on the rights of any third party and will otherwise comply with all applicable laws. 

2.4.3 If Customer or Customer’s end-user is a U.S. entity or that the person searched in the Service is a U.S. person, Customer further represents and warrants that Customer will not, and will instruct Customer’s users not to, use the Service or the information made available by the Service to determine a consumer’s eligibility for (a) credit or insurance for personal, family or household purposes, (b) employment or (c) a government license or benefit or (d) any other purpose governed by the Fair Credit Reporting Act (FCRA).  15 U.S.C.A. § 1681, et seq. (the “FCRA”), the Federal Trade Commission or court interpretations of the FCRA, and similar state statutes.

2.4.4 Customer will not use the Service in any manner that would harm, infect, take over, disable, overburden, or otherwise impair any of Pipl’s computer systems, including, but not limited to, the servers, networks, and other components connected to or used for this website.

2.4.5 Customer will not make any use of the trademarks, service marks, trade names, logos, and graphics on the Service without Pipl’s prior written consent.

2.4.6 Customer will not use or otherwise export or re-export the Service, or any portion thereof, in violation of the export control laws and regulations of the United States of America.

2.5 Cache. Customer may store data returned by the API Service for future use.

2.6 Service Level and Availability. 

2.6.1 Uptime Commitment.   Pipl shall use commercially reasonable efforts to make the Service available for 99.9% of the time during each calendar month (“Uptime”). Uptime will not include periods the Service are unavailable due to: (i) Routine Maintenance (defined below), (ii) Urgent Maintenance (defined below); (iii) Customer’s, or Customer’s end users’, employees’, contractors’, or agents’ negligence, acts or omissions, (iv) the failure or malfunction of equipment, network, software, applications or systems not owned or directly controlled by Pipl; (v) any third party or public network or systems unavailability; (vi) circumstances or causes beyond the control of Pipl, including, without limitation, events of force majeure and third-party attacks on the Pipl network (such as ping and denial of service attacks), or (vii) breach of the TOS by Customer or Customer’s end users, employees, contractors or agents (collectively, “Exclusions”). 

2.6.2 Maintenance.    Except for Urgent Maintenance (defined below), Pipl will conduct all weekly routine maintenance on the Service within a scheduled maintenance window on Sundays starting at 12AM EST, and typically will not exceed six (6) hours (“Routine Maintenance”). Routine Maintenance ordinarily will not cause an interruption of the Service, but it may increase the risk of an interruption. If Pipl anticipates that any Routine Maintenance will interrupt the Service longer than one (1) hour, or if Pipl needs to perform any Routine Maintenance outside of the regularly scheduled maintenance window for more than one (1) hour, then Pipl will use commercially reasonable efforts to notify Customer via the email Customer provided in Customer’s account information at least 48 hours in advance. If Pipl determines that immediate maintenance on the Service is required (“Urgent Maintenance”), Pipl can perform such Urgent Maintenance at any time and for any period of time (as determined by Pipl), and Pipl will provide Customer with notice of Urgent Maintenance as soon as reasonably practicable under the circumstances. 

2.6.3 Remedy. If Pipl determines it has not met the foregoing commitment(s) for a given calendar month, upon request by Customer within 14 days of the end of the applicable month, Pipl shall provide an applicable service credit of 10% from Customer’s next invoice; provided that Service credits will not be offered if the Service are unavailable as a result of any Exclusions enumerated in Section 2.6.1 above. If Customer requires support, Customer may contact Pipl’s support team at support@pipl.com.

 ‍3. CONFIDENTIALITY

3.1 Confidential Information. “Confidential Information” means non-public information or data (i) held in confidence by a Party and supplied by or on behalf of such Party (“Disclosing Party”) to the other Party, or to an officer, director (or its equivalent), employee, agent or contractor of any kind for the benefit of the other Party (“Receiving Party”), or (ii) acquired by the Receiving Party in the course of performance under this TOS. Confidential Information includes all information which a reasonable person should consider confidential in the context of its disclosure or due to the nature of the information itself, and may include price information, technical and non-technical information, intellectual property rights, know-how, designs, techniques, plans, products, systems, processing, data sources, analyses, compilations, reports or any other information relating to any research project, work in process, future development, marketing or business plans or financial or personnel matters relating to either Party or its present or future products, sales, suppliers, customers, employees, investors, Affiliates of Customer or Pipl.

3.2 Non-Confidential Information. Confidential Information does not include information that: (i) is now or subsequently becomes available in the public domain other than through a breach of this TOS by the Receiving Party; (ii) was available to Receiving Party prior to disclosure of the Confidential Information by Discloser to Receiving Party hereunder; (iii) information Receiving Party obtain from a third party; provided that to Receiving Party’s knowledge, such third party was not in breach of a confidentiality obligation; (iv) was or is independently developed by Receiving Party without use of the Confidential Information, or (v) is Query Records, personal data or personally identifiable information submitted through the Service. Receiving Party shall maintain in confidence Disclosing Party’s Confidential Information and protect that Confidential Information from any unauthorized disclosure, access, use, destruction, alteration or loss, exercising at least the same degree of care as Receiving Party exercises for its own confidential and proprietary information, but not less than a reasonable degree of care. Following any termination or expiration of the TOS or other mutually signed written agreement, and at Disclosing Party’s written request, Receiving Party shall destroy all of Disclosing Party’s Confidential Information in its possession or control, except as necessary to comply with applicable laws. 

4. INDEMNITY

Each party  (as the “Indemnifying Party”) shall hold harmless and indemnify the other party and its affiliates, and their shareholders, directors, officers, employees, partners and agents (as the “Indemnified Party”) from and against all direct damages, losses, costs and expenses of any kind (including reasonable legal fees and costs, collectively "Losses") finally awarded by any court of competent jurisdiction against and resulting from, arising out of, or related to any third party claim against an Indemnified Party related to the Indemnifying Party’s material breach of these TOS.

5. DISCLAIMER OF WARRANTIES

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT:

5.1 CUSTOMER’S USE OF THE SERVICE IS AT CUSTOMER’S SOLE RISK. THE INFORMATION/SCORES AND SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PIPL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER REGARDING THE ACCURACY OR RELIABILITY OF SERVICE RESULTS DATA, SCORING OR OTHER ANY OTHER OUTPUT OF THE SERVICE.

5.2 PIPL MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

5.3 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE HUMAN TOOLS IS DONE AT CUSTOMER’S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

5.4 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM PIPL OR THROUGH OR FROM THE PIPL SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE.

5.5 WE RESERVE THE RIGHT TO DISCLOSE INFORMATION TO THIRD PARTIES IF WE BELIEVE WE ARE REQUIRED TO DO SO BY LAW OR HAVE A GOOD-FAITH BELIEF THAT SUCH ACCESS OR DISCLOSURE IS REASONABLY NECESSARY TO EITHER:

• SATISFY ANY APPLICABLE LAW, REGULATION, LEGAL PROCESS OR GOVERNMENTAL REQUEST;
• ENFORCE PIPL'S TERMS OF USE, INCLUDING INVESTIGATION OF POTENTIAL VIOLATIONS THEREOF;
• DETECT, PREVENT, OR OTHERWISE ADDRESS FRAUD, SECURITY OR TECHNICAL ISSUES;
• RESPOND TO SUPPORT REQUESTS;
• PROTECT THE RIGHTS, PROPERTY OR SAFETY OF PIPL, ITS USERS OR THE PUBLIC.

6. LIMITATION OF LIABILITY

NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PIPL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICE RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICE PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EITHER PARTY TO THE OTHER PARTY UNDER THESE TOS, WHETHER BASED ON CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER CAUSE OF ACTION RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT, EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CUSTOMER TO PIPL IN THE TWELVE-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO LIABILITY. THE EXISTENCE OF ONE OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT. THE PARTIES ACKNOWLEDGE AND AGREE THAT THIS SECTION IS AN ESSENTIAL ELEMENT OF THESE TOS AND THAT IN ITS ABSENCE, THE ECONOMIC TERMS OF THESE TOS WOULD BE SUBSTANTIALLY DIFFERENT. THIS SECTION IS SEVERABLE AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THESE TOS.

7. INFORMATION SECURITY

Pipl shall employ commercially reasonable efforts to ensure its information security program is designed and implemented during the Term of these TOS and/or any applicable Service order to reasonably and adequately mitigate material risks identified by the Parties related to the provision of the Service, as well as remediate material vulnerabilities through periodic scanning, evaluating and testing. Pipl will employ commercially reasonable efforts to safeguard against the destruction, loss, alteration, or unauthorized disclosure of or access to Customer’s Confidential Information in the possession of Pipl’s personnel (“Data Safeguards”). Notwithstanding the foregoing, Pipl is SOC2 Type II compliant, and Customer hereby acknowledges that Pipl maintains applicable Data Safeguards and is therefore compliant with applicable information security standards required under this TOS or applicable Service order(s).

8. TERM AND TERMINATION

8.1 Term.  Unless terminated earlier as provided herein, the term of the Service commences and is valid for, as applicable: 

(i) for plans with a monthly minimum or subscriptions: the duration of the plan or subscription period. Unless either party provides written notice of non-renewal at least thirty (30) days prior to expiration, the TOS agreement shall automatically renew for successive one (1) year period(s) at Pipl’s then current rates; or 

(ii) for free trials or plans without a monthly minimum fee: the Term shall commence on the date Customer signed up for the Service and shall continue in force thereafter until the end of the calendar month in which the customer or Pipl disables their account/Service.  

8.2 Termination.

1.          Either Party may terminate this TOS: (i) immediately by written notice to the other Party for actual breach of confidentiality; (ii) if either Party fails to cure within thirty (30) days of its receipt of  written notice thereof of any material breach of any of the provisions of this TOS; and/or (iii) immediately upon written notice if a Party becomes the subject of any proceedings under local, state, provincial, federal or other applicable law for the relief of debtors or otherwise becomes insolvent, or bankrupt, or makes assignments for the benefit of creditors.
2.          Pipl may, at any time, terminate these TOS and/or Customer’s access to the Service at its discretion without prior notice to Customer if:

(i) Pipl reasonably believes Customer has breached any provision of the TOS; or

(ii) Pipl is required to do so by law (for example, due to change to the law governing the provision of the Service); or

(iii) Providing the Service or Customer’s usage of the Service could create an unjustified economic burden or does not align with Pipl’s policies or standards, as determined by Pipl in its reasonable good faith judgment; or

(iv) Providing the Service could create a security risk or unjustified technical burden as determined by Pipl in its reasonable good faith judgment; or

(v) Customer engages in any action that reflects poorly on Pipl or otherwise disparages or devalues Pipl’s reputation or goodwill.

8.3 Effect of Termination. Upon the termination of the TOS for any reason, all licenses and/or rights granted herein shall terminate. 

9. MISCELLANEOUS

9.1 Entire Agreement.  This TOS agreement, as well as any applicable Pricing Appendix, data processing agreement and any other exhibits, appendices, or schedules annexed herein, embodies the entire understanding between the parties with respect to the subject matter hereof and supersedes any and all prior understandings and agreements, oral or written, relating thereto.

9.2 Governing Law. The TOS and the relationship between Customer and Pipl shall be governed by and construed under the laws of the State of New York, New York, without respect to its conflict of laws principles. Customer and Pipl agree to irrevocably submit to the personal jurisdiction of the competent courts located in New York County, New York, U.S.A. The Parties expressly acknowledge and agree that the United Nations Convention of Contracts for the International Sale of Goods does not apply to the terms of this TOS agreement.

9.3 Class Action and Collective Arbitration Waiver. To the maximum extent permitted by applicable law, neither the Customer nor Pipl shall be entitled to consolidate, join or coordinate disputes by or against other individuals or entities, or participate in any collective arbitration or arbitrate or litigate any dispute in a representative capacity, including as a representative member of a class or in a private attorney general capacity. In connection with any dispute, any and all such rights are hereby expressly and unconditionally waived.

9.4 Severability.  Should any provision of this TOS agreement be held to be void, invalid, unenforceable or illegal by a court, the validity and enforceability of the other provisions shall not be affected thereby.

9.5 Limitations Period.  Customer agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of Pipl Service or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

9.6 Headings and Captions.  The headings and captions contained in this TOS agreement are inserted for convenience only and shall not constitute a part hereof.

9.7 Order of Precedence. In the event of any inconsistency or conflict between the terms of this TOS, Addendum, Pricing Appendix, service order, or other written and signed document issued under this TOS, the terms of the TOS shall prevail. 

9.8 Notices. All notices, requests and demands, other than routine communications under this TOS agreement, shall be in writing and shall be deemed to have been duly given when delivered by email, or one (1) business day after being given to an overnight courier with a reliable system for tracking delivery, or three (3) business days after the day of mailing, when mailed by United States mail, registered or certified mail, return receipt requested, postage prepaid, and addressed as set forth below.  Notices to Pipl should be sent to: Pipl, Inc., Attn: Legal Dept, 510 S. Clearwater Loop, Suite 100, Post Falls, Idaho, 83854 USA. Either Party may change its address or its designated addressee by giving written notice to the other Party in accordance with the terms of this section. 

9.9 Customer Reference.  Customer acknowledges and accepts that Pipl has the right to use Customer’s name and logo to identify Customer as a customer of Pipl or user of the Service, on Pipl’s website, marketing materials or otherwise by public announcements. Customer may revoke such right, at any time, by contacting legal@pipl.com.

9.10 Third Party Beneficiaries.  Nothing in the TOS should be construed to confer any rights to third party beneficiaries.

9.11 Remedies.   Customer acknowledges that Customer’s breach of service/access restrictions contained herein may cause irreparable harm to Pipl, the extent of which would be difficult to ascertain. Accordingly, Customer agrees that, in addition to any other remedies to which Pipl may be legally entitled, Pipl shall have the right to seek immediate injunctive relief in the event of a breach of such sections by Customer or any of Customer’s officers, employees, consultants or other agents.

9.12 Survival.  In the event of any termination or expiration of the Terms of Service for any reason, Sections 1.4-1.6, 2.3, 3-6, 9.2-9.5, and 9.10-9.11 shall survive termination. Neither party shall be liable to the other party for damages of any sort resulting solely from terminating the TOS in accordance with its terms.

9.13 Force Majeure. Except with respect to delays or failures caused by the negligent act or omission of either Party, any delay in or failure of performance by either Party under this TOS agreement will not be considered a breach of this TOS (but does not include non-payment) and will be excused to the extent caused by any occurrence beyond the reasonable control of such Party including, but not limited to, acts of God, acts of government, pandemics, local governmental restrictions, terrorism, acts of war, or failures of the Internet, provided that the Party affected by such event will immediately begin or resume performance as soon as practicable after the event has abated.  If the act or condition beyond a Party’s reasonable control that prevents that Party from performing any of its obligations under this TOS agreement continues for fifteen (15) days or more, then the other Party may terminate this TOS agreement and/or the applicable Service Order(s) immediately upon written notice to the non-performing Party.

9.14 Assignment. Customer may not assign its rights or obligations under this TOS agreement without the prior written consent of Pipl.  Any attempted assignment in derogation of the foregoing sentence will be null and void.  Pipl may freely assign its rights and obligations under this TOS agreement, whether in connection with a merger, acquisition, sale of assets, by operation of law or otherwise.  This TOS agreement will bind and inure to the benefit of each Party’s permitted successors and assigns.

Last updated: September 13, 2022