Preventing Friendly Fraud and Policy Abuse with Trusted Identity Information

Experts estimate abusive and fraudulent returns cost retailers more than $18 billion a year. The pandemic caused many true cardholders to charge back purchases from their banks and abuse return policies to keep products for free. Third-party fraudsters took full advantage—even automating their efforts. But it's merchants who lose.

Risk intelligence teams need richer identity data elements to augment decisioning. In this webinar, you'll see how information about cardholders' online presence, emails, phone numbers, and associates enhance existing data sources to deliver a 360° view of customers. We'll walk through how a chargeback investigation works to help retailers win against friendly and not-so-friendly chargeback fraud. At the same time, we'll offer tips to help audience members enhance their own chargeback fraud efforts.