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Travel & Hospitality

Every declined booking is revenue you may never recover. Pipl Trust adds identity history to your fraud tools, helping your team clear good trips and protect loyalty value.

The cost of getting it wrong

Some losses happen at booking. Others arrive weeks later, long after the traveler is gone.

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Abandoned itineraries

Travelers held in review may book elsewhere before a decision is made.

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Drained loyalty balances

Miles and points can be redeemed by someone else without a payment card ever being used.

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Disputes after departure

Chargebacks can arrive after the flight or stay, when the seat or room can't be resold.

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Peak season backlogs

Holidays and travel disruptions push more bookings into step-ups and review queues.

Keeping revenue when it matters most

Airlines

Airline fraud can target both tickets and miles. Protect transactions and loyalty programs with Pipl Trust to verify identities and ensure a frictionless experience.

  • Flag takeovers before miles are redeemed or trips change
  • Clear group and corporate bookings
  • Move premium, last-minute fares out of review faster
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Solutions for travel’s hardest calls

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Points redemptions

Flag a device or email without a link to the member before rewards are claimed.

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Travelers abroad

A foreign IP and a new device can still belong to an established traveler.

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High value, short notice

Score large, same day reservations in real time so good ones clear without delay.

5B

5 billion unique identities

1T

1 trillion diverse signals

2B

2 billion daily signal updates

Fewer false positives, better signal clarity

For this travel booking platform, fraud was hiding in complexity. International bookings, third-party processors, and large-ticket transactions all made detection harder. While their model could flag some risk, it lacked the signal resolution needed to separate false positives from real threats.

Results:

  • 55% more trust from low-risk ISPs
  • 25% more trust on previously-seen phones
  • 1.6% drop in false negatives